Privacy Policy – Lucky 71 Pakistan Online Gaming Platform

This Privacy Policy describes how Lucky 71 ("Lucky 71," "we," "us," "our") collects, uses, stores and protects personal information about users ("you," "the player") who visit lucky71.app, register an account, or use any service, game or feature offered on the Lucky 71 platform.

Lucky 71 was built specifically for Pakistani players. We take data privacy seriously not because regulations require it, but because we believe every player deserves to understand exactly what happens with their information from the moment they land on our website.

By creating a Lucky 71 account or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree, please do not use Lucky 71.

This Privacy Policy applies to all Lucky 71 services accessed through any device – desktop, mobile browser or any future Lucky 71 applications. It should be read alongside our Terms and Conditions, which govern your use of the platform more broadly.

Lucky 71 collects only the information we genuinely need to operate your account, process transactions and keep the platform secure. Below is a clear breakdown of what we collect and why:

Lucky 71 also collects limited information from third parties where necessary for identity verification and fraud prevention. This includes information provided by payment processors when you make a deposit or withdrawal, and data from identity verification partners when you complete KYC documentation.

Every piece of data Lucky 71 collects is used for a specific, clearly defined purpose. We do not use your data in ways that would surprise you or that you would not reasonably expect given your relationship with Lucky 71.

• Account Management: We use your identity and contact data to create and maintain your Lucky 71 account, verify your identity, process logins and handle account recovery.
• Payment Processing: Your financial data is used to process deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card payment. Lucky 71 does not store full card numbers – card payment data is tokenised by our certified payment processor.
• Fraud Prevention and Security: Technical and transaction data is analysed to detect suspicious activity, prevent multiple account creation, block unauthorised access and protect the integrity of all Lucky 71 games and markets.
• Customer Support: Your account history, bet records and contact data are used by our support team to resolve queries, investigate complaints and process any disputes you raise with Lucky 71.
• Platform Improvement: Usage data helps us understand how Pakistani players use Lucky 71, what works well and what could be improved. This data is analysed in aggregate form and is not used to make individual decisions about your account.
• Personalised Experience: With your consent, Lucky 71 may use your game preferences and activity to highlight games, promotions or features most likely to interest you. You can opt out of this personalisation in your account settings at any time.
• Marketing Communications: If you have opted in, Lucky 71 will send you promotional messages about bonuses, new games and special offers via SMS or email. You can unsubscribe at any time.
• Legal and Regulatory Compliance: Lucky 71 is required by applicable law to retain certain records, report suspicious financial activity and cooperate with law enforcement where legally obligated.

Lucky 71 processes your personal data under the following legal grounds:

• Contractual Necessity: Most data processing at Lucky 71 is necessary to fulfil our contract with you – running your account, processing your bets and paying out your winnings. Without this processing, Lucky 71 could not operate.
• Legitimate Interests: Lucky 71 processes certain data – particularly technical and security data – under our legitimate interest in keeping the platform secure, preventing fraud and protecting all players on the platform from harm.
• Legal Obligation: We process some data because we are legally required to, including identity verification records and financial transaction logs required by applicable anti-money laundering regulations.
• Consent: Where we rely on your consent – for example, for marketing communications or optional personalisation features – you can withdraw that consent at any time without affecting any other aspect of your Lucky 71 account.

Lucky 71 does not sell your personal data to anyone. We share data only with the specific third-party partners needed to deliver our services, and only to the minimum extent necessary:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay and our card payment gateway receive only the transaction data needed to process your specific deposit or withdrawal. They are contractually bound to handle your data securely and may not use it for their own purposes beyond processing your transaction with Lucky 71.
• Identity Verification Partners: Where you are required to submit KYC documents, these are processed by a certified third-party identity verification service. Documents are not stored beyond the period required for verification.
• Technology and Hosting Providers: Lucky 71 uses secure cloud infrastructure to host the platform. Our hosting provider operates servers with appropriate security certifications and is bound by strict data processing agreements.
• Customer Support Tools: Our support team uses ticket management software to handle your queries. Support records are stored within this system and are accessible only to authorised Lucky 71 support staff.
• Law Enforcement and Regulatory Bodies: Lucky 71 is required by law to provide information to relevant authorities when served with a valid legal request. We will notify you of any such disclosure where legally permitted to do so.

All third parties with whom Lucky 71 shares data are required to maintain appropriate security standards and are prohibited from using your personal data for any purpose beyond the specific service they provide to Lucky 71.

Lucky 71 retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account Data (identity, contact): Retained for the lifetime of your Lucky 71 account and for a minimum of 5 years following account closure, as required by financial record-keeping obligations.
• Transaction and Betting Records: Retained for a minimum of 5 years from the date of each transaction, as required for regulatory and anti-money laundering compliance.
• KYC Documents: Retained for a minimum of 5 years following the completion of verification, after which they are securely deleted from Lucky 71's systems.
• Technical and Usage Data: Anonymised after 12 months and retained in aggregate form indefinitely for platform analytics. Raw technical logs are retained for 90 days.
• Marketing Preferences and Communications: Retained as long as you maintain a Lucky 71 account. If you opt out of marketing, your opt-out preference is retained permanently so we do not inadvertently contact you again.
• Support Tickets: Retained for 3 years from the date of resolution to allow for any related follow-up queries or escalations.

Lucky 71 invests significantly in data security infrastructure because we understand that Pakistani players trust us with sensitive personal and financial information. Security is not an afterthought at Lucky 71 – it is built into every layer of the platform.

• SSL/TLS Encryption: All data transmitted between your device and Lucky 71 is encrypted using Transport Layer Security (TLS 1.2 or higher). The padlock symbol in your browser confirms this is active whenever you use Lucky 71.
• Password Hashing: Your Lucky 71 password is never stored in plain text. It is hashed using a strong one-way cryptographic algorithm. Even Lucky 71 staff cannot see your password.
• Access Controls: Access to player data within Lucky 71 is restricted on a strict need-to-know basis. Support staff can see your account details but cannot see your full payment credentials. Senior access is logged and audited.
• Infrastructure Security: Lucky 71's platform is hosted on infrastructure with recognised security certifications. Regular vulnerability assessments and penetration tests are conducted by independent security firms.
• Fraud Monitoring: Automated systems monitor all accounts and transactions continuously for patterns associated with fraud, identity theft or account compromise.
• Two-Factor Authentication: Lucky 71 offers optional two-factor authentication via SMS for additional account security. We strongly recommend enabling this in your account settings.

Despite these measures, no internet-based service can guarantee absolute security. If you suspect your Lucky 71 account has been compromised, contact our support team immediately and change your password.

Lucky 71 uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how players use the site. Here is what each category of cookie does:

You can manage your cookie preferences through your browser settings. Disabling all cookies may affect your ability to log in and use Lucky 71 normally. Essential and security cookies cannot be disabled.

As a Lucky 71 player, you have the following rights in respect of your personal data. These are not just theoretical rights – you can exercise any of them by contacting our support team and we will respond within a reasonable timeframe:

To exercise any of these rights, contact the Lucky 71 support team via live chat or at support@lucky71.app. We will verify your identity before processing any request and will respond within 30 days. Complex requests may take up to 90 days – we will inform you if this applies.

Lucky 71 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The Lucky 71 registration process requires players to confirm their age and identity, and age verification checks are conducted on all accounts.

If Lucky 71 discovers that a player under 18 has created an account, we will immediately close that account, reverse any transactions and delete all associated personal data to the extent permitted by law. If you believe a minor has registered on Lucky 71, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms, including Lucky 71. Our Responsible Gaming page contains more information and links to available tools.

Lucky 71 may update this Privacy Policy from time to time to reflect changes in our data practices, new features on the platform, or updates to applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we process your data, Lucky 71 will notify you directly via the mobile number or email address registered on your account before the changes take effect. For minor editorial updates or clarifications that do not change the substance of how we use your data, we will update the page without a direct notification.

We encourage you to check this Privacy Policy periodically, particularly before providing additional personal information or using new Lucky 71 features. Continued use of Lucky 71 after any update constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Lucky 71 is handling your personal information, please contact us through any of the following channels:

• Live Chat: Available 24/7 on the Lucky 71 website. This is the fastest way to reach us – response times are typically under 2 minutes during business hours.
• Email: support@lucky71.app – for detailed privacy queries or data subject requests. We respond to all privacy-related emails within 48 hours.
• Subject Line: For data-related requests by email, please use the subject line "Privacy Request – [your registered mobile number]" to ensure your message is routed to the correct team.

Lucky 71's privacy team handles all data requests with care and confidentiality. Your identity will be verified before any account data is disclosed, corrected or deleted.

This Privacy Policy was last updated on 1 June 2025. Previous versions are available upon request from our support team.